Discover the real impact of flexEngage's transactional communications for retailers.
By leveraging the full expertise, platform capabilities and White Glove service provided by flexEngage, Aldo was able to meet their in-store e-receipt adoption goals and leverage their receipts to drive six-figure sales directly from its transactional communications.
While DXL knew the potential value a transactional communications solution could provide, no-one in the organization expected the post-sale engagement value to achieve a 320% ROI for the business, nor drive upwards of 15,000 unique survey responses, providing valuable insights into customer experiences and firmly lodging flexEngage into DXL’s comprehensive omnichannel strategy.
This publicly traded retail giant operates over 3,000 stores in the U.S. under several recognized brand names. The company specializes in diamond jewelry and watches as well as jewelry accessories and services.
flexEngage’s transactional communications solution not only met all of Tactical’s stated goals but also provided the capability to go far beyond, capturing the email addresses of 3 out of every 4 customers at the point of sale and creating a post-sale customer journey so engaging that it has driven an ROI of over 400%.