Blog

Why the Curbside and BOPIS Solution is Here to Stay

When the pandemic hit, many retailers wasted no time in adopting the “buy online, pickup in store” (BOPIS) solution to safely meet both the needs of their customers and the new health restrictions. At the time, it was a move necessitated out of desperation to remain alive and profitable during… Continue Reading

Tips to Thrive in a Homebody Economy

Consumer behaviors are settling into a new normal, as people everywhere learn to live with the reality of COVID-19 and as more countries reopen parts of their economies. Despite the variance in the virus’s impact across the globe, many retailers are finding themselves learning to adapt to what… Continue Reading

Infographic: Retail Expectation vs. Customer Reality

It is no secret that the retail industry is under tremendous pressure to innovate. However, sometimes less is more. When surveyed, there seems to be an unintentional disconnect between retailer and consumer, opening the door to more nimble players to step in and take the… Continue Reading

Infographic: The Case for Curbside

Thanks to the rise of contactless shopping, curbside is growing in popularity. As retailers explore this new click & collect channel, the deployment of curbside by many retailers has been met with numerous challenges. View the infographic to learn more about best practices and more.   View… Continue Reading

Customer Centric Approach

In a Crisis, Keep a Customer-Centric Approach

A customer-centric approach is obviously important during the best of times, but when things get tough, this methodology only gets more critical. There are a lot of lessons that companies can take away from the current climate, and at the top of the list is the need to be more… Continue Reading

5 Cons of Current Curbside Solutions

As retail continues to mold itself to the new “normal” established by Covid-19, many retailers are finding themselves piecing together makeshift solutions to meet their customer’s needs. While this tactic may work in the short-term, customers have had their logistics expectations exceeded by powerhouses like Amazon, often leaving… Continue Reading

Grocery’s Must Have: Contactless Communications

Consumers are demanding to have as few contact points as possible when grocery shopping, looking to shop with retailers offering contactless experiences.  While many have quickly explored self checkout or contactless payments,  many retailers are still relying on handing the customer a germ-laden paper receipt to… Continue Reading

increasing foot traffic

Increasing Foot Traffic – 7 Things Store Ops Can Do

Stores have always been accountable for most of the revenue for brick and mortar based retailers, making up to 90% of revenue for their brand. The recent events have caused stores to shut their doors for the interim and are reopening again. This time they are opening with… Continue Reading

Downloads

A Retailer’s Guide to Consumers

While the lockdown brought upon an extreme shift to customer’s shopping habits, the profound effects are likely to linger far beyond the shutdowns. Thanks to the help of your consumers, we have pulled together this quick guide to help you navigate the unknown as we flip closed signs back to… Request Download

Buying Guide: Order Tracking Solution

The rapid increase in eComm sales shows how your eComm presence and experience play a vital role in driving the next sale. This means that all the digital touchpoints you have with your consumers should be optimized to keep the cycle flowing through, including your order tracking page. Whether you… Request Download

Current Customers: The Value They Add to Your Business

With the emergence of digital technology in retail, retail has gone through a transformation, causing many retailers to lose solid ground. With so many ways to buy, retailers are looking to drive more repeat visits and purchases, while increasing loyalty. So what can retailers do to drive repeat businesses and… Request Download

How to Get Your Current Customers to Buy Again

With the emergence of digital technology in retail, retail has gone through a transformation, causing many retailers to lose solid ground. With so many ways to buy, retailers are looking to drive more repeat visits and purchases, while increasing loyalty. So what can retailers do to drive repeat businesses and… Request Download

flexEngage Overview

What if the end of every sale was the beginning of the next? Go beyond the sale. Personalize every transactional touchpoint with flexEngage. Request Download

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