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Retail customer experience solutions

How to Streamline Communications in 2020

At FlexEngage, we launched a new service that will help elevate the concept of minimal contact communication. We are offering you retail customer experience solutions that will ensure you’ll never lose your customer base due to curbside pick-up communication challenges. Continue Reading

Why eReceipts Will Help All the Stores Closing

Retail has seen a high amount of temporary and permanent store closures in the past few months. Yet the following months are expected to outdo the permanent store closures seen in the past few months by a long shot. As of June, multiple retailers have announced they are… Continue Reading

Retail Insights for Connecting with Generation Z

Is it really all about Millennials? Innovative retailers are looking beyond to the next generation of consumers, Generation Z.  Gen Z is the demographic of people born from 1995-2010. Like Millennials, Z’ers spend much of their time online and expect brands to connect with them digitally. According to Forbes,… Continue Reading

How to Connect the Dots for An Effective Retail Clienteling Program

“The best segments are segments of one.” This brilliant quote from Luxury Institute CEO Milton Pedraza illustrates the power and potential of clienteling. Clienteling is a new word for a time-honored retail tradition: the process of building relationships with customers to anticipate and fulfill their needs. It’s the modern-day… Continue Reading

How to Boost Store Reviews to Help Drive Retail Traffic and Sales

What do people say about your brand? In today’s omnichannel retail environment, consumers commonly search for store ratings and reviews before deciding which location to visit. In fact, research indicates that 85% of shoppers trust online reviews as much as personal recommendations from their friends and family. With… Continue Reading

3 Important Shopper Demands & How to Meet Them

A simple online search inquiring about the latest developments in retail will show various results ranging from pending crises to the 2019 retail apocalypse to upcoming growth trends in the space. With such conflicting news, it may seem like retailers are either in trouble or expanding as some retailers report… Continue Reading

Why Going Digital Yields Real Results

The digital era has transformed the buying experience, and it’s on its way to re-inventing the way retailers provide a record of our transactions. The paper receipt has certainly served us well. The slip of paper is simple and practical, but in the ever-changing landscape of the digital world,… Continue Reading

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Buying Guide: Order Tracking Solution

The rapid increase in eComm sales shows how your eComm presence and experience play a vital role in driving the next sale. This means that all the digital touchpoints you have with your consumers should be optimized to keep the cycle flowing through, including your order tracking page. Whether you… Request Download

Current Customers: The Value They Add to Your Business

With the emergence of digital technology in retail, retail has gone through a transformation, causing many retailers to lose solid ground. With so many ways to buy, retailers are looking to drive more repeat visits and purchases, while increasing loyalty. So what can retailers do to drive repeat businesses and… Request Download

How to Get Your Current Customers to Buy Again

With the emergence of digital technology in retail, retail has gone through a transformation, causing many retailers to lose solid ground. With so many ways to buy, retailers are looking to drive more repeat visits and purchases, while increasing loyalty. So what can retailers do to drive repeat businesses and… Request Download

flexEngage Overview

What if the end of every sale was the beginning of the next? Go beyond the sale. Personalize every transactional touchpoint with flexEngage. Request Download

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