Make Ship Happen
MAKE
HAPPEN
MAKE
HAPPEN
Making Ship Happen
It’s been a crazy year, and we get it – brands are managing a lot right now. From adding additional safety measures, maintaining the customer experience online, and the strain of logistics – brands are dealing with a lot of ship right now. At flexEngage, we manage the post-purchase experience from click to collect to keep your customers happy and creating seamless service for you.
There’s So Much Ship Out There
eCommerce accelerated this year – with 10 years growth in 3 months- and many new competitors are not equipped to compete on customer experience a top differentiator online.
Ship’s Getting Complicated
Logistics is becoming more of a headache with caps on orders affecting some of the top retailers during the holiday season.
Ship’s Getting Expensive
Record eCommerce competition is driving up customer acquisition costs and is creating high-churn.
Why Focus on this Ship?
We Help You Get Ship Done
Launch & Update at Light Speed
Our agile team keeps your customer experience from order to delivery on its top game, constantly evaluating how to strengthen your post-purchase experience channel with our team of experts.
Communicate to Your Customers on a High-Engagement Rates
Increase your odds of customers seeing your messaging/updates, with one of the strongest channels for engagement.
Keep Customer Retention High
Build strong relationships with your customers post-purchase to keep churn low and make your CAC go even further.
Customer Service
We prioritize your success. Our team works to create a complete strategy to enhance your cross-channel marketing efforts, including web and in-store traffic, upsells, social channels.
The Right Targeting
Recency is one of the strongest indicators as to whether a customer will purchase from you again. By focusing on recent customers and fostering brand affinity, we can create a better post-purchase customer experience and help to minimize churn.
Best-In-Class Design
At flexEngage, we are known as one of the leading eReceipt company for a reason. Our team of developers, designers, and customer success managers push the envelope in post-purchase marketing design and experience for leading brands.
How We Get Ship Done
Why Focus on this Ship?
There’s So Much Ship Out There
eCommerce accelerated this year – with 10 years growth in 3 months- and many new competitors are not equipped to compete on customer experience a top differentiator online.
Ship’s Getting Complicated
Logistics is becoming more of a headache with caps on orders affecting some of the top retailers during the holiday season.
Ship’s Getting Expensive
Record eCommerce competition is driving up customer acquisition costs and is creating high-churn.
We Help You Get Ship Done
Launch & Update at Light Speed
Our agile team keeps your customer experience from order to delivery on its top game, constantly evaluating how to strengthen your post-purchase experience channel with our team of experts.
Communicate to Your Customers on a High-Engagement Rates
Increase your odds of customers seeing your messaging/updates, with one of the strongest channels for engagement.
Keep Customer Retention High
Build strong relationships with your customers post-purchase to keep churn low and make your CAC go even further.
How We Get Ship Done
Customer Service
We prioritize your success. Our team works to create a complete strategy to enhance your cross-channel marketing efforts, including web and in-store traffic, upsells, social channels.
The Right Targeting
Recency is one of the strongest indicators as to whether a customer will purchase from you again. By focusing on recent customers and fostering brand affinity, we can create a better post-purchase customer experience and help to minimize churn.
Best-In-Class Design
At flexEngage, we are known as one of the leading eReceipt company for a reason. Our team of developers, designers, and customer success managers push the envelope in post-purchase marketing design and experience for leading brands.
Getting Ship Done
Get Your Consultation
We’ll review your post-purchase stack to see where everything is and see what your top pain points are.
Receive Your Custom Plan
You’ll receive a customized proposal on how to excel at the post-purchase experience.
Onboarding
The swift launch begins. During this time, we will establish your goals and strategy for the year.
Launch
Our integration and development experts will have you up and running in as little as two weeks.
Excel Past Standards
We’ll review your post-purchase stack to see where everything is and see what your top pain points are.
How We Get Ship Done
GET YOUR SHIP TOGETHER ->
1. Get Your ConsultationWe’ll review your post-purchase stack to see where everything is and see what your top pain points are. 2. Get Your RecommendationsAfter an analysis of your post-purchase experience, you’ll receive a customized proposal on how to excel at the post-purchase experience. 3. OnboardingAfter you sign-on, we will begin working towards a swift launch. During this time, we will establish your goals and strategy for the year.
4. LaunchOur integration and development experts will have you up and running in as little as two weeks.
5. Excel Past Industry StandardsYour dedicated success team is focused on enhancing the experience for your customers so you and your customers get a better, and easier to manage system.
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What Our Clients Say
“flexEngage positions Shoe Carnival to be more customer-centered, and gives them post-sale options that align with the way they want to shop…”
David Groff
VP of Administration & Business Development, Shoe Carnival
The Ship We Manage
Order Tracking
We’re like that other order tracking system, but less high-maintenance.
Digital Receipt
We’re the leading eReceipt solution for a reason. Get all the features you’ll need to extend your customer’s experience into the next sale.
eComm Notifications
Keep your customers in the know about their order: from when it ships, when it’ll deliver, to any delays that may be happening with their order. Communication is key, y’all.
Packing Slips
This is the last touchpoint you have with your customers that has the high engagement rates transactional messages usually see. Use it wisely, friend.
LET’s MAKE SHIP HAPPEN
Want to learn more about upping your post-purchase marketing strategy from click through ship? Request an evaluation of your post-purchase marketing stack.