How to Streamline Communications in 2020
At FlexEngage, we launched a new service that will help elevate the concept of minimal contact communication. We are offering you retail customer experience solutions that will ensure you’ll never lose your customer base due to curbside pick-up communication challenges. Here, we share with you the challenges of this service and, most importantly, how our service helps your business overcome them.
Curbside Pick-up Sounds Great, But Can Come At A Price
Curbside Pick-Up is especially trendy in 2020 given the current global health crisis. But if you have tried it, you might have experienced some challenges. How many times have your customers experienced some delays at your retail store? Or, maybe your store associates end up taking too much time in delivering goods because they simply don’t know the customer has arrived? Whatever your particular scenario entails, here are some common problems that curbside pickup can incur.
Overwhelmed Employees
Don’t blame your retail store associates for errors and wrongful delivery. The problem is most likely not them but the system you are using. If you’ve tried hacking your solutions, you might have ended up placing a massive strain on your in-store teams. Of course, this strain will manifest in the quality of work they do.
Long Wait Times
The challenge mentioned above can have a severe ripple effect: Your customers end up waiting for their purchases longer than they want to. Customers wish to get efficient and fast services. This extended wait time can quickly drive them to your competitors.
Decreased Accuracy and Efficiency
Of course, when your retail associates are overwhelmed, you’ll experience decreased order accuracy and efficiency. All these lead to more dissatisfied customers and retail associates.
The great news is that you now don’t have to go through this anymore. With our curbside efficiency solutions, you don’t have to overstretch your in-store team.
Our 2020 in-store pick-up software will help you streamline the process and ensure faster and accurate order delivery. By doing this, you’ll save the customer’s valuable time and ensure employees remain productive and motivated.
Here’s How Curbside Pick-up Communications Will Save You Time & Money
Our curbside efficiency solutions will help you achieve a lot. This is perfectd technology that allows you to cut shipping costs, streamline communication, and ultimately cut costs, boosting your bottomline. That is what you get from our mobile app delivery platform.
How much your employees can do in unit time is vital. You don’t want them spending too much time processing one order. With our software, you’ll optimize employee work time by decreasing how long they spend working on each order.
Our technology gives you more insights that help optimize inventory and customer experience. You can call it ‘forced’ inventory accuracy. You don’t have to guess or spend a lot of time scrutinizing your list or worrying about customer experience. All these are sorted out at the click of a mouse or touch of a button.
The Retail customer experience solutions you get from this mobile order management system provides an easy pick and pack workflow. The in-store team will have a sound system to use while your clients won’t have to wait for more than 2 minutes for their orders..
Planning is an essential element in your retail business. BOPIS solutions for the retail system streamlines the anticipated planning process, thus giving you highlights of possible areas to include in your planning. Most importantly – this technology brings the human touch to e-commerce.