IBM
IBM Sterling Order Management is the industry’s leading order management software solution that helps you create a seamless and integrated omnichannel customer experience across all channels. With Sterling Order Management, you can enhance and streamline the complexities associated with managing and fulfilling customer orders across your end-to-end supply chain.
Consider adding IBM Sterling if you want to Add:
- Flexible Returns
- Order Orchestration
- A Single Source of Truth for Order Information
BENEFITS OF IBM STERLING
Deliver Global Inventory Visibility
across internal and external sources of inventory supply.
Support Customer Returns Across All Channels
with flexible returns and reverse logistics capabilities.
Meet the Customer's Desired Fulfillment Date & Method
with sophisticated order sourcing/promising capabilities.
“The impact of the pandemic tested our business and supply chain models, but with the help of IBM technology, we’ve opened new omnichannel capabilities that will continue to be a major component of our business. We’re confident that we’ll be able to continue showing this flexibility and adapt to our customers’ ever-changing needs.”
Varadheesh Chennakrishnan, Chief Information Officer of JOANN
Partnering with flexEngage
At flexEngage, we're helping retailers engage shoppers in meaningful ways immediately after the sale. With our transactional communications, brands can drive loyalty and repeat purchases, gather feedback, build their reputation and so much more. We’re on the lookout for more great partners to help extend our service offerings and capabilities.
IBM Sterling Highlights
LEARN MORE ABOUT THE IBM STERLING & FLEXENGAGE PARTNERSHIP
Talk to our team to see how this partnership can help you drive your customer omnichannel experience further.