Posts in Customer Engagement
5 Best Practices for a Better Retail Customer Experience at Checkout

Closing the sale is your ultimate goal as a retailer. Everything you do is leading to the moment of purchase – so you want that moment of purchase to be perfect. You don’t want anything that potentially dissuades your customer from completing the purchase, or sticks in their mind and prevents them from making a future purchase.

With that in mind, let’s talk about some ways to make sure your checkout customer experience is the best it can possibly be...

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9 Easy Ways to Increase Customer Engagement Post-Purchase

Anyone in retail should be able to tell you that getting a customer to purchase the first time is only half the battle. Once they’ve purchased, you have to work to keep them engaged so they stick around, become a loyal customer, and make repeat purchases. But it can be a real struggle to keep a customer engaged post-purchase. How do you get in contact with them? What do they want from you?

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How to Ensure a Top-Notch Customer Experience: A Guide for Brick & Mortars

If you know anything about retail these days, you know that customer experience is arguably the most important thing for brick & mortar retailers. A phenomenal customer experience leads to customer loyalty and sales. Customers live in a world where they have hundreds of options when it comes to buying a product, many of those options online and super cheap.

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“Engagement” is the name of the game!

Here at flexReceipts, engagement is at the heart of what we do. We spend a lot of time brainstorming how we can help retailers offer their shoppers the most engaging receipts possible to create a win-win proposition for both sides.

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TechCrunch reports on future of e-receipts, flexReceipts responds

In September, TechCrunch published an article on the digital receipt trend in the retail industry. Written by a consultant who promotes the use of digital receipts in the banking industry, the article “The Big Picture on Digital Receipts” brought up several good points about the future of this retail solution. But, we feel he missed on a few fronts, too. 

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Retail Perspectives: 6 Articles You Might Have Missed

We know you’re busy, and it’s easy to miss great articles. Here are highlights of a few we’ve enjoyed recently. Take a look. They offer a wide range of perspectives on retail and digital receipts, and we think they’re worth your time.

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Showrooming: Revisited

Showrooming is the act of shopping in a brick-and-mortar store, but using a smart phone or tablet to check reviews and look for better prices, either online or from a competitor. It’s not a new trend, the term started showing up right about the same time that smart phones became a mandatory accessory. Showrooming costs retailers money.

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Short and Useful: Keys to Connecting With Millennials

Millennials can have an enormous impact on your success. They make up roughly 25% of the U.S. population. And as they get older, their buying power is expanding. Millennials now account for a massive $1.3 trillion in consumer spending each year, according to digital ad agency Moosylvania.

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